Effective Date: May 1, 2025
At Susitna Animal Urgent Care LLC (“we,” “us,” or “our”),, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, use our portal and mobile applications, or interact with our services online.
Information We Collect
We may collect personal information when you:
- Fill out an online contact or appointment request form
- Sign up for newsletters or updates
- Use our online referral or rDVM portal
- Communicate with us via email or phone
This information may include:
- Name
- Phone number
- Email address
- Pet details (name, species, medical needs)
- Referring veterinary clinic (if applicable)
We also collect non-personal data such as IP address, browser type, and pages visited, to help us improve our website experience.
How We Use Your Information
Your information is used to:
- Respond to inquiries and schedule appointments
- Coordinate care with your primary veterinarian
- Send important updates or pet health reminders
- Improve website functionality and user experience
We do not sell or rent your information to third parties.
Third-Party Services
We may use third-party tools (such as appointment scheduling software, analytics services, or email platforms) that process your information only to perform services on our behalf and are required to maintain your privacy.
Cookies
Our website may use cookies to enhance your browsing experience. Cookies collect non-personal data and can be disabled through your browser settings.
Data Security
We take reasonable precautions to protect your personal information, using secure systems and limiting access to authorized personnel only.
Your Rights
You may request to:
- Access the personal information we hold about you
- Update or correct your information
- Request removal of your data from our systems
To do so, please contact us at info@susitnavet.com.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
Phone: 907-600-0838
Email: info@susitnavet.com
