Susitna Animal Urgent Care

Urgent Veterinary Care in the Mat-Su Valley

Bridging the Gap Between Primary Care & Emergency Services

When your pet is sick or injured, but the condition isn’t immediately life-threatening, waiting for an appointment with your primary care veterinarian may not be an option. Urgent care is the solution.

At Susitna Animal Urgent Care, we provide immediate treatment for illnesses, injuries, and conditions that require prompt attention but may not necessitate a full-scale emergency hospital visit. Our experienced veterinary team is here to offer compassionate, high-quality care—helping your pet feel better, faster.

Common Urgent Care Needs

It is recommended to seek urgent care when your pet has failed to respond to home care or may be injured or worsen by waiting to be seen by their primary care team. Below are some example conditions that require urgent care.

  • Cuts, bites or other wounds
  • Vomiting and diarrhea
  • Ear or urinary tract infections

Our Urgent Care Process

At Susitna Animal Urgent Care, we aim to make your visit as smooth and stress-free as possible. Here’s what to expect during your pet’s urgent care visit:

Step 1: Check-In & Registration

Complete the paperwork online before your visit or fill it out in person when you arrive.

A client service representative (CSR) will check you in and take a brief history of your pet’s condition.

Step 2: Medical Records & Medications

If possible, bring a copy of your pet’s medical records, especially lab results and any current medications (or photos of prescriptions). If you don’t have copies, we’ll coordinate with your primary care vet to obtain records electronically.

Step 3: Exam Room & Initial Assessment

A technician will bring you and your pet into a private exam room as soon as possible.

The technician will gather additional details about your pet’s condition before the vet begins their assessment.

Step 4: Veterinarian Evaluation & Treatment Plan

The veterinarian will assess your pet and recommend necessary diagnostic tests and treatment options. A cost estimate will be provided before proceeding with any treatments.

Step 5: Immediate Care & Follow-Up

Once you approve the treatment plan, our team will begin caring for your pet right away. We’ll keep your primary care vet informed of your pet’s visit to ensure seamless follow-up care.

Walk In Anytime – Or Call Ahead

No appointment is needed—just bring your pet in when they need care. Want to check wait times or get on our list? Give us a call!

Next Steps

Urgent Care FAQs

Urgent care intended to address illness, injury or conditions serious enough that waiting for care more than 24 hours is unsafe or may be detrimental but may not require a trip to the Emergency Room. Emergency care is meant to address illness or injury which may result in loss of life if not addressed immediately.

No appointment necessary, walk-ins are welcome at any time MON-FRI 8AM-8PM

Unfortunately it's difficult to predict how long a visit will take, it greatly depends on the severity of your pet’s illness and the treatment required. Be prepared for a minimum of a 1 hour visit for any reason knowing that several hours may be required for more serious afflictions.

If your pet requires overnight care, Susitna Animal Urgent Care will coordinate a transfer to a 24-hour care facility. While you are responsible for transporting your pet, we ensure a seamless transition by speaking directly with the receiving doctor to relay case details and estimated time of arrival, as well as sending complete medical records and test results.

Payment in full is required at the time of service. We accept cash, credit, care creit and scratch pay. If you are on a budget, don't worry, just make us aware of any limitations during the visit and we will do our best to prioritize care and diagnostics to meet the needs of your pet and remain within your means.

Yes, we accept payment plans through Scratch Pay and CareCredit. We recommend checking with Scratch Pay first, then exploring CareCredit if needed. Visit www.scratchpay.com and www.carecredit.com for more information.

Susitna Animal Urgent Care 907-600-0838 Contact Online